--- title: 🚨 First steps in case of difficulties with evenito connect description: You can't connect to the server or you can't see/hear your moderators or participants? Then apply the following hot-fixes. --- [Skip to content](https://help.evenito.com/first-steps-in-case-of-difficulties-with-connect#main-content) - [English](https://help.evenito.com/first-steps-in-case-of-difficulties-with-connect) - [Deutsch](https://help.evenito.com/de/erste-schritte-bei-schwierigkeiten-mit-connect) English Show submenu for translations [Submit a Request](https://help.evenito.com/kb-tickets/new?hsLang=en) [Customer Portal](https://help.evenito.com/tickets?hsLang=en) [![MasterLogo\_evenito-1](https://help.evenito.com/hubfs/MasterLogo_evenito-1.svg)](https://help.evenito.com/?hsLang=en) Open main navigation Close main navigation - - [English](https://help.evenito.com/first-steps-in-case-of-difficulties-with-connect) - [Deutsch](https://help.evenito.com/de/erste-schritte-bei-schwierigkeiten-mit-connect) English Show submenu for translations - [Submit a Request](https://help.evenito.com/kb-tickets/new) - [Customer Portal](https://help.evenito.com/tickets) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Database](https://help.evenito.com/?hsLang=en) 2. [Virtual platform](https://help.evenito.com/virtual-platform?hsLang=en) 3. [General](https://help.evenito.com/virtual-platform?hsLang=en#general) # 🚨 First steps in case of difficulties with evenito connect ## You can't connect to the server or you can't see/hear your moderators or participants? Then apply the following hot-fixes. **In this article** - [Which browser do you use?](https://help.evenito.com/first-steps-in-case-of-difficulties-with-connect#which-browser-do-you-use) - [Is your browser up to date?](https://help.evenito.com/first-steps-in-case-of-difficulties-with-connect#is-your-browser-uptodate) - [Internet available and stable?](https://help.evenito.com/first-steps-in-case-of-difficulties-with-connect#internet-available-and-stable) - [Hardware connected correctly?](https://help.evenito.com/first-steps-in-case-of-difficulties-with-connect#hardware-connected-correctly) - [Do you have another device available?](https://help.evenito.com/first-steps-in-case-of-difficulties-with-connect#do-you-have-an-other-device-available) - [Further assistance](https://help.evenito.com/first-steps-in-case-of-difficulties-with-connect#further-assistance) ### Which browser do you use? For the best possible quality, we recommend that you participate in your virtual event using the [Google Chrome](https://www.google.com/chrome/) or [Mozilla Firefox](https://www.mozilla.org/en-US/firefox/new/) browsers. ### Is your browser up to date? Before participating in the virtual event, please make sure that your browser is up to date with the latest version. You can use [this link](https://browser-update.org/en/update-browser.html) to check the version of your browser and find out if there are any new updates. ### Internet available and stable? There may be quality fluctuations in your internet connection or your company's network may be blocking the connection. Alternatively, create a hotspot with your smartphone. ### Hardware connected correctly? 1. Check that your external microphone/headset and webcam are correctly connected to your PC. A loose connection may prevent correct output even if the device appears to be plugged in. 2. Unplug the cable - whether it is an audio jack or a USB cable - and plug it back in firmly. 3. Alternatively, try plugging in another device to see if it can be successfully recognised by your PC. Alternatively, test your laptop's built-in hardware (microphone and webcam). ### Do you have another device available? The event is already running and you need an alternative solution quickly? If you have a second PC/Laptop available, try opening your virtual event on this device. Alternatively, you can also participate in the event via smartphone or tablet. ### Further assistance You have checked and applied the listed steps, but your sound and video transmission still does not work? 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