Adapt contact information, participant answers and registration status

Edit contact details

You can view the contact information and answers of your participants at any time and change them manually. To do this, first select your desired contact and then click on the edit pencil (on the right).

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Now the contact profile opens, in which you can make the desired changes in the areas "Personal", "Companions" (if your contact is a main guest), "Registration" or " Answers".

Where can I find the individual token?

You need the token of a participant? The token can be found on the right hand side of the contact information screen in the "Registration" section. 

Alternatively, you can click on the edit pencil on the far right in the line with the contact information in the contact overview. This opens the "Column settings" window.

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You can now select the "Token" field which will then be displayed in the bar with the contact information fields in the overview. This allows you to see the tokens of your contacts at a glance.

Adjust login status

The login status can be changed manually for each contact in the overview.

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By clicking on the "Pending" symbol on the left side, the dropdown for adjusting the login status appears. The following status can be defined per contact.

  • Pending: The contact is neither registered nor deregistered.
  • Registered: The contact is registered for the event.
  • Declined: The contact does not participate in the event.

If you manually change the status of a participant, for example by selecting the status "Registered" or "Declined", you can decide in the next step whether you want to send the e-mail of the type "Registration confirmation" or " Decline confirmation" to the participant by clicking on "Confirm & send" in the information window that opens.
If you select the button "Confirm & don't send", the participant status will be changed accordingly, but no communication will be sent out.

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Please note:

In order for the e-mails to be sent, the registration confirmation and/or decline confirmation must be set up by you in advance in the menu item Messages.

These e-mails are also triggered if the participant himself makes changes to his data in the registration form. Use the placeholder "Registration summary" in the placeholder manager to list the participant responses clearly in the confirmation e-mail. This way, the participant also receives a corresponding confirmation with the new data after the changes have been made.

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