Add contacts by importing via Excel

You can import your contact or participant information into your event by using the Excel import. In this article, we will show you how to optimally prepare your Excel list and explain the possible reasons why you cannot upload your list.

Preparation of Excel file

Please note the following before importing

  • Allowed formats: XLSX, XLS or CSV
  • Your Excel file must not contain any macros and must only consist of one worksheet. If your Excel list contains formatting, we recommend that you import/copy the data without formatting into a new file.
  • Each value (first name, last name, e-mail, etc.) must be stored in an individual column in the Excel list.
  • The first line should be a title line and not a contact, as it is not transmitted.
  • The e-mail addresses must not contain any special characters (e.g. ö, ä, ü) or obvious errors (e.g. no @ sign or a space). 
  • The language of the participant can be imported with one of the following abbreviations. In this case, the upper and lower case letters are irrelevant:
    • German: de, deu or ger
    • English: en or eng
    • French: fr, fre or fra
    • Italian: it or ita
    • Spanish: es
  • You can also import the group of a contact directly. Please make sure that the group in the Excel file is named exactly as in the tool. If the system does not find a match, a new group is created. If a contact is assigned to several groups, simply separate them with a comma and without spacing (example: Standard,VIP). 
  • If you want to import your participants already with a status (registered or declined), this can be done independently of upper and lower case with the following designations:
    • Confirmation:
      • registered
      • confirmed
      • angemeldet
    • Cancellation:
      • declined
      • deregistered
      • de-registered
      • abgemeldet
  • Multi select fields with several answers can be imported in the same way as groups. Separate the answers with a comma and without spacing (example: Session 1,Session2).

Import Excel

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Under Contacts, click on the "+" symbol in the top right hand corner and select "Upload contact list". Either search your computer for the desired list or drag and drop it into the tool.

Assign or add new fields

Now go through the columns and select the corresponding contact field by clicking in the empty field above each one. If no suitable name is displayed, you can create a new contact field directly by typing in the field. 

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In order to add a new contact information field, type the name of the field at the top of the column and confirm with enter.

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If you want to delete a column or row, select the corresponding column/row and tick the checkbox. Then click on the trash can icon at the top right. 

Start import

Click on "Submit" to process the Excel file. The window shows you the status of your contact list. As soon as the import has been completed, you can finalise it by clicking on "Done". The contacts in the Excel list are now visible with the stored information under Contacts.

Information on difficulties during import

You can't start your import or your import has been loading for a moment without a result? Then the list probably contains an error. Please check the tips under Preparation of Excel file again and also make sure that no contact information fields in your Excel list are highlighted in red. Incorrect data records that the tool cannot import are listed at the beginning of the Excel list.

An example is given below:

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To edit the incorrect data records, please move the cursor over the incorrect information (in this example, the email address) and click on the edit pencil that now appears. Correct the data record and then click on the checkmark to apply the adjustment. Do the same with all your contact information fields marked in red.

Next step: Add contacts manually

 

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