New companies and their users are trained by our Customer Success experts on the evenito tool during implementation. In this article we summarise the most important information of a classic onboarding process:
|3-7 days after contract conclusion||First kick-off meeting to discuss the next steps of the implementation and to clarify initial questions. This meeting is scheduled for approx. 15 minutes.|
|7-14 days after contract conclusion||Training: During an approx. 1.5 - 2-hour training session, users are introduced to our tool by an evenito product expert. During the training, the event setup of the company and the best way to implement individual requirements are discussed.|
|7-30 days after the training||Q&A Call: For about 30 minutes, users can ask any questions that have arisen during the use of the tool following the training.|
|1 month after the training||
One month after the training, the implementation is classically completed. By then, the user has all the necessary information and knowledge to use evenito independently and efficiently.
|After the implementation||We are here for questions after implementation too. In this article we describe what support the users can benefit from.|
The process shown here is an example that covers the majority of implementations. For more complex or extensive implementations (including, for example, the use of the ticketing or hospitality function) with several training sessions, this process may take longer.
We are looking forward to implement many new companies and taking your events to the next level 🚀