In this article we explain what our support covers and the difference between user support and technical support. At the end, we will also show you how you can contact us.
In this article
evenito is always there for you: we provide support with any questions about the tool, but position ourselves not as a full service event agency, but as a SaaS company (SaaS: Software as a Service). This means that our product and our service is the browser-based software for the organisation and and realisation of events. Thus, the goal is that users use our software independently. Of course, they are supported on a selective basis during onboarding or for other other requests. You would like to book the service of an event agency? book an event agency? Then contact our sales team so that we can send you an offer. a quotation for your event;
We distinguish between technical and user support. Only user support is charged. The exact difference explained in the following.
This refers to functions in the tool that are defective or out of are out of order and to bugs that currently exist in the system. exist in the system. This means that if something does not work on our side and we correct the error, this falls into the category of technical support and is free of charge.
These are questions about the tool or its functionalities: "How does...?", "How can I...?". Most of the answers to these functions can be found in our knowledge database. Of course you can also contact us. We are here for you We are here to guide you and provide you with information, so that you can solve your question/case. This support falls into the category of user support, which is charged. You will find the price on the contract/invoice between your company and evenito. your company and evenito.
Support Response Times
Our goal is to review and respond to your request within half a business day. within half a working day. Please send us as many details as possible as many details as possible (incl. link to the event and step-by-step description), so that we can offer a solution on the first reply;
Do you need support or have any queries?
On our knowledge base all functions of the software are described. We maintain the articles intensively so that the information is always up to date. information is always up to date. Simply use the search field and enter your question or keyword:
To contact us, you can write us an e-mail or ask for a callback. You can also do this directly in the tool, by clicking on the question mark in the top right-hand corner;
Then, in the pop-up window, you can either search for an search for an article in our knowledge base or contact us. with us.
Alternatively, you can go to our knowledge database (help.evenito.com) fill in our contact form. To do so, click at the top right on "Submit a request". A form will then open in which you can you can enter all the relevant information about your request, including the including the priority from a technical point of view (business impact). (business impact).
Other exciting sources of informationYou can find the latest features in our tool in the Release News (Only for logged in users). You can subscribe to them ("Follow"), to be notified as soon as there is a new post;
In addition, once a month we present you our latest features in our Coffee Break. For the short webinar you can you can register here. There is always room for general questions here too.