How do I activate and use the lobby and session chat?

Would you like to interact with your participants during your virtual event? In this article, we will show you how to activate the chat features for evenito connect, how to use the chats and delete them again as a moderator.

How do I activate the chat function for evenito connect?


To activate this feature, first select the menu item "Virtual platform".

On the right hand side, all communication features are listed in the "Features" section, including the two chat features. Activate the respective switch so that the corresponding chats are made available on the virtual platform.

Please note:

Lobby and session chat can be activated independently of each other. However, separate activation per session, i.e. per individual schedule item, is not possible.

Session chat and lobby chat - what is the difference?


On evenito connect you have the possibility to interact with your participants using the following chats:

  • The Lobby Chat evenito_connect_platform.png is a group chat on the main page, i.e. all questions and answers can be viewed by everyone. The lobby chat is displayed on the right hand side as soon as a participant is in the lobby and the chat is activated. The chat can be called up across the board in the lobby and within all schedule items.
  • The Session Chat evenito_connect_platform.jpgis created individually for each schedule item. This chat is displayed as soon as a participant clicks on the chat in a schedule item. Each participant only sees the session chats of the schedule items to which they have been assigned using the groups. If no explicit groups have been assigned to a schedule item, this session chat is visible to all participants. The session chat is also a group chat, so your questions and contributions can be viewed publicly by all moderators, speakers and participants.

How do I use the chats?


Log in at with your token to access the virtual platform or alternatively click on the access link in your e-mail. Alternatively, you can also enter the platform via the preview function for testing purposes.

The chat is displayed on the right hand side with the following iconBildschirm_foto_2023-02-21_um_13.56.49.png.

Clicking on this icon opens the chat window. Depending on where you are at this time, i.e. in the lobby or in a schedule item, the corresponding chat will be opened. If you have only activated the chat function, the chat window opens automatically.

The lobby chat is displayed as soon as you enter the lobby. For each individual schedule item, the system automatically creates a new session chat, if you have activated the feature. This session chat is displayed as soon as you click on the chat within a schedule item.

You can also return to the overview by clicking on the arrow symbol mceclip0.png. There you will find both the lobby chat (marked with the following symbol: evenito_connect_platform.png), as well as the individual session chats (Icon: evenito_connect_platform.jpg). Click on the desired chat to join the conversation.

Click this icon Bildschirm_foto_2023-02-27_um_14.43.35.pngto open the chats in full screen mode and click this icon Bildschirm_foto_2023-03-01_um_10.32.14.pngto close them again. If you want to hide the communication bar completely, click on this icon Bildschirm_foto_2023-03-01_um_10.29.59.png in the upper right corner of the screen.

To communicate in a chat, click in the text field, enter your text and confirm your entry with the arrow symbol at the bottom right.

Please note:

There is no distinction between the participant view and the moderator/speaker view, neither in lobby - nor in session chat. However, moderators have the option to delete individual messages.

How can I delete chat posts as an organiser?

You have been appointed to be in charge of the chat and would like to delete inappropriate comments and posts for everyone?

Hover the mouse pointer over the post you want to remove. The trash can icon appears in the top right corner. Click on it and the message will be deleted immediately.



You will not be asked again whether you really want to delete the message. Once deleted, the post cannot be restored.



You want to export your chats after your virtual event? Click on the 3 dots next to the preview button in the menu item "Virtual platform" in your evenito back office and then click on "Download chats". Your chats will be made available to you in an Excel file.


Deleted chats no longer appear in the export. Please make sure that you do not delete any chats that you will need later to evaluate the results.

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