How do I add an organiser for chat support?

Information_box_for_English_articles.jpg

For your virtual event, you have chosen an interactive exchange using the modules Lobby Chat and/or Session Chat. In this article we will show you how to appoint one or more moderators for the chat. 

First create your moderator(s) as such in the menu item Contacts. In the following article we will show you how to create a contact

Currently, the chat moderator is not identified by a sign or similar. For this reason, we recommend that you only write "Moderator" in the first name, for example and fill in the email address. You can also fill in the first name correctly and replace the surname with, for example, with "(Moderator)".

Please note that the contact information field "email" is essential for connect.

Vollbild_18_05_21__15_34.jpg

Now switch to the menu item "Virtual platform". On the right-hand side you will find the section "Moderators". To appoint your chat organiser(s), you have two options:

  • Option 1: Click on the dropdown and select the relevant contacts. 
  • Option 2: For example, enter the (first) name by simply clicking on the field. This way you can search through your contacts if there is already a larger number in your contact list.
Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.