Blocklist

As a space administrator, you can access the blocklist in the space settings. This list includes contacts who have unsubscribed from communications, as well as those who have generated a hard bounce.

Blocklist

To open the blocklist, click the arrow next to the space name, open "Space settings" and go to the "Blocklist" section.

You can use keywords (e.g., first name, last name, domain) in the search field to find the desired contact. To start the search, you must enter at least 2 letters or numbers. You also have the option to download this list as a CSV file using the download icon at the top right.

"Unsubscribed" and "Hard Bounce" status

You have the option to include an unsubscribe placeholder in your messages. This allows your participants to unsubscribe from e-mail communications originating from your sender domain. Please follow the steps outlined in this article for more information.

Participants who have unsubscribed from communications will be listed on the Blocklist as "Unsubscribed".

For contacts listed with a hard bounce, the e-mail is permanently undeliverable. You can find reasons for a hard bounce in this article.

Remove contacts from the blocklist

If you hover your mouse over a contact, the trash can icon appears on the right. By clicking on this icon, you can remove the contact from the blocklist. Since this is a very sensitive action, it is necessary to enter a reason for removing a contact from the blocklist.

After entering the reason, the removal can be confirmed with the "Delete" button.