Most common mistakes in web event support and setup (Q&A)

In this article, we summarize the most common questions and erroneous assumptions regarding virtual event execution and support.

Is evenito a full service agency? 


evenito is not a full service event agency, but a SaaS company (Software as a Service company).

The product and the associated service of evenito is the browser based software for the organisation and execution of events. For this purpose, the users of a company are supported fundamentally during onboarding and selectively via support requests as well as with the provision of a constantly updated knowledge database. The goal of evenito is to train users so that they can use the software independently.

Please note:

Do you want a 1to1 setup and event support and/or assistance in setting up and running your online event? Then contact our sales team so that we can offer you the services of one of our partner agencies. They offer services tailored to your individual needs - from consulting to live support during the event. 

How long will it take me to prepare a virtual or hybrid event?  

Virtual events also require intensive preparation. We have found that this is often underestimated by companies. Our experience shows that the following time frames are realistic:

Please note:

These times can vary greatly depending on the event setup. 

  • From contract conclusion to implementation kick-off meeting: 3-7 days
  • From contract conclusion to training: 7-14 days
  • From training to website go live and registration (strongly depending on setup and IT): 7 days and more

6 weeks before the virtual event, you should have completed the most important preparations and tests for the implementation. If you discover during this period that you need support from our partners, they still have time to secure the appropriate resources and to professionally prepare and execute the virtual event together with you. 

Is the preparation of a virtual event complex?

Just as event managers visit locations for physical events, talk to trades and contributors, and pull all the strings together, it's important not to underestimate preparation for virtual events. It is crucial that all players, including speakers and presenters, feel comfortable with the realities of the virtual setup. It is worth planning a test run at least 4 weeks before the event.

What does the professional support of a partner agency for a web event in Germany cost?

Our partner agencies offer a wide range of services.

Below you will find an example of live support during the event (without setup support):

  • 1 person
  • Preparation (1,5 h), event support (mind. 4 h), follow up (0,5 h)
  • no participant support / no „technical support“ / no workshop support
  • from 100 EUR / hour

Please note:

Our partners need at least 6 weeks lead time to provide you with optimal support for a planned online event.

Do you also want our partner to support you with setup, livestream production or other services? Then please let our sales team know your wishes before signing the contract. Thank you very much.