Please make sure to follow all necessary steps to update your already published ticketing websites to the new evenito ticketing system.
To ensure a smooth transition and to take full advantage of the new ticketing features, please read all of the following information carefully.
All Space Administrators will receive a pre-release email listing the event websites that need to be republished by you as part of the transition. An updated version of this list will be provided again on the day the feature goes live.
All actions described in this article must only be carried out after May 5, 2025, once the feature has been released.
Update your ongoing live events
Attention!
If you are using both paid tickets and free registrations within a single event and are using more than one website to do so, you only need to update the event website(s) with an active ticketing shop.
Update and republish your event website
To switch your events to the new evenito ticketing, all affected event websites must be republished. Please follow these steps:
- Open the website editor of the event website with an active ticketing shop.
- Delete the currently used "Registration" widget from your website structure by hovering over it and clicking on the trash bin icon.
- Once deleted, both "Registration" and "Tickets" widgets will become available for selection.
Please note:
Only one of the two widgets can be used on one website.
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Now, drag and drop the new "Tickets" widget into your website structure.
- Customize the new "Tickets" widget via the pencil icon to match the design of your event website. Pick a layout and also adjust the widget title and button label and make sure to apply these changes across all active event languages.
- Save your changes and republish the website as described in this article.
Attention!
Also remember to update your ticketing event templates and ticketing website templates, if applicable.
After republishing, your event will automatically switch to the enhanced evenito ticketing.
Your website will continue to use the current purchase process supported by vivenu until you republish it, or at the latest, until May 19th, 2025.
Get more info!
You can find more information on the new simplified purchase and registration process, along with all other improvements, new features, and design updates in this article.
Tickets and contacts in live events
All previous ticket purchases and guest registrations will of course remain intact.
From the moment of republishing, your guests will benefit from the new, simplified purchase and registration process. More details are provided here.
Please note:
Links and placeholders to the registration form included in evenito messages will continue to work as usual for all contacts.
It is no longer necessary to include a link back to the registration form in the “Ticket Purchase Confirmation” message, as ticket purchase and registration now happen in a single step.
Cancellations and Invoices
- Invoices issued via Vivenu (old process) can be refunded using the existing process until June 1, 2025.
- After that date, refunds will be processed manually by the evenito CS-Team. Please contact us if needed.
- Invoices from the new system can be refunded as usual via the “Cancel & Refund” button in the tab "Invoices" of the Ticketing module.
Learn more about the improved refund process here.
Tickets and Limits
Previously canceled tickets will no longer be counted towards the sold ticket limits after switching to our new ticketing system. The ticket overview will now reflect the actual number of tickets sold.
Example:
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Before: 10 out of 100 tickets sold, 1 canceled → Display: 10/100
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Now: 1 ticket canceled → Display: 9/100
To learn everything else about the new purchase process, all module improvements, and additional details for setting up your next ticketing event, please refer to this article.