---
title: View invoices and refund tickets
description: After a successful ticket purchase, you have the option to view your participants invoices or cancel the ticket purchases.
---

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3. [Tickets](https://help.evenito.com/ticketing?hsLang=en#tickets)

# View invoices and refund tickets

## After a successful ticket purchase, you have the option to view your participants invoices or cancel the ticket purchases.

**In this article**

- [Invoices](https://help.evenito.com/view-invoices-and-refund-tickets#invoices)  
    - [Invoice overview](https://help.evenito.com/view-invoices-and-refund-tickets#invoice-overview)
    - [View invoice details of a contact](https://help.evenito.com/view-invoices-and-refund-tickets#view-invoice-details-of-contact)
    - [Download invoices](https://help.evenito.com/view-invoices-and-refund-tickets#download-invoice)
- [Cancel and refund a ticket purchase](https://help.evenito.com/view-invoices-and-refund-tickets#initiate-ancellation-and-refund)

### Invoices

#### Invoice overview

If you want to view and download participant invoices, click on **“Invoices”** under the **“Tickets”** menu item.

You will be taken to your invoice overview, where all transactions are displayed.

![](https://help.evenito.com/hs-fs/hubfs/Bildschirmfoto%202025-06-02%20um%2013-19-45-png.png?width=670&height=206&name=Bildschirmfoto%202025-06-02%20um%2013-19-45-png.png)

You can filter or sort the contact list by the following criteria:

- Name (via search)
- Status
- Price
- Customer name
- Customer e-mail
- Customer company
- Creation date

Additionally, you can download an Excel overview of all created invoices by clicking the download icon ![Contacts overview (display, filter and export)12](https://help.evenito.com/hs-fs/hubfs/Contacts%20overview%20(display%2c%20filter%20and%20export)12.png?width=25&height=25&name=Contacts%20overview%20(display%2c%20filter%20and%20export)12.png) in the top right corner. This file includes the following information:

- Invoice ID
- Creation date
- Status
- Ticket price
- Customer name
- Company
- Street
- City
- Country
- Postal code

**Please note:**

All Space Administrators will find an **overall event transaction overview** [in the Seller list](https://help.evenito.com/seller-list-ticketing?hsLang=en) of the space settings.

#### View invoice details of a contact

To view individual invoices, hover your cursor over the desired participant and click the eye icon.

![Bildschirmfoto 2025-10-31 um 15.11.36](https://help.evenito.com/hs-fs/hubfs/Knowledge%20Base%20Import/4.0/Tickets/Bildschirmfoto%202025-10-31%20um%2015.11.36.png?width=670&height=386&name=Bildschirmfoto%202025-10-31%20um%2015.11.36.png)

On the left-hand side, under “**Details**”, you will see:

- Invoice ID
- Status (e.g., *paid*, *refunded*, *abandonment*)
- Creation date (when the ticket was purchased, resulting in the invoice being created)
- Currency
- Name of the ticket with quantity and price

On the right-hand side, you will see the "**Customer info**" entered during the payment process.

The "**Contact**" tile allows you to switch directly to the participant's data record in the "Contacts" navigation point. 

In the “**History**” section, you can track the participant’s purchase process, such as when they entered payment details, confirmed the transaction, and when it was completed.

**Please note:**

The contact fields required for a ticket purchase are fixed and cannot be customized.

#### Download invoices

To download an individual invoice click on the **eye icon** to view the participant’s invoice details and lick the download button ![Bildschirmfoto 2025-10-31 um 15.13.13](https://help.evenito.com/hs-fs/hubfs/Knowledge%20Base%20Import/4.0/Tickets/Bildschirmfoto%202025-10-31%20um%2015.13.13.png?width=26&height=25&name=Bildschirmfoto%202025-10-31%20um%2015.13.13.png) at the top right.

The invoice will be downloaded as a PDF file to your local downloads folder.

#### ![](https://help.evenito.com/hs-fs/hubfs/Bildschirmfoto%202025-05-15%20um%2015-38-54-png.png?width=555&height=462&name=Bildschirmfoto%202025-05-15%20um%2015-38-54-png.png)

**Please note:**

The invoice layout and content can not be customized in format or scope.

### Cancel and refund a ticket purchase

**Please note:**

It is **not possible** to partially cancel an order or cancel individual tickets.  
If a participant buys multiple tickets (e.g., for themselves and companions) and wishes to cancel only one ticket later, **all tickets must be refunded**. The participant must then initiate a new purchase with the adjusted ticket quantity.

To cancel a participant's ticket purchase go to the **“Invoices”** section and hover over the desired transaction and click the **eye icon** to open the invoice details.

Click the **“Execute cancellation”** button in the top right corner and confirm the action in the pop up window.

![Bildschirmfoto 2025-10-31 um 15.13.59](https://help.evenito.com/hs-fs/hubfs/Knowledge%20Base%20Import/4.0/Tickets/Bildschirmfoto%202025-10-31%20um%2015.13.59.png?width=670&height=37&name=Bildschirmfoto%202025-10-31%20um%2015.13.59.png)

The invoice will then be automatically voided, and the payment will be refunded to the participant. The status changes accordingly in the invoice overview.

The purchased tickets become invalid **and the contact is automatically deregistered from the event and receives the refund confirmation**. In case of linked companions to this contact, they also receive the status "deregistered".

The time for processing the refund may vary depending on the **payment method** used.

After cancelling, you can download the cancellation receipt by clicking on the download button ![Bildschirmfoto 2025-10-31 um 15.13.13](https://help.evenito.com/hs-fs/hubfs/Knowledge%20Base%20Import/4.0/Tickets/Bildschirmfoto%202025-10-31%20um%2015.13.13.png?width=28&height=27&name=Bildschirmfoto%202025-10-31%20um%2015.13.13.png) in the top right-hand corner. Simply click on "Download credit note".

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