Create and copy messages directly from the message overview

Keep track of all messages and flexibly create new messages from your templates or copy existing messages directly from the overview.

Message overview

To access your message overview, click on “Messages” in the “Communication” menu item in the navigation to the left.

This overview is structured and displayed slightly differently than the view of your messages in your “Event Dashboard.”

Here you will find all messages that have been created so far, including the message type, name, and groups stored for this event.

Messages that have already been scheduled appear at the top of the overview with the corresponding time and filter information.

Actions in the message overview

If you want to edit a message, you can either click on it to open it, or click on “Edit message” in the three-dot menu that appears on the right side of a message when you hover over it.

In addition, you have the following options here:

Choose contacts

This takes you to the participant overview, where you can select the contacts to whom you want to send the message. For more information on sending messages, click here.

View analytics

Open your message statistics to view the delivery status of your message.

Copy message

Copy this message to your event. To do this, follow the steps described below.

Delete

To permanently delete a message, you must confirm the action again in the pop-up window.

Create new message

In order to create a completely new message or to create a message from one of your previously saved message templates, click on the plus button in the top right corner of the message overview.

You can now define the following settings:

• Create from template: In the drop-down menu, you can either use the “Default Template” to create a completely new message or call up a message template you have already saved and edit it accordingly.
• Type: The sorting of messages in your overview is defined based on the message type. You can select the following types from the dropdown menu:
  • Save the date
  • Invitation
  • Ticket purchase confirmation (if the ticketing function is active)
  • Registration confirmation
  • Companion registration confirmation
  • Decline confirmation
  • Reminder before event
  • Check-in
  • Thank you for coming

• Name: The name under which your message appears in your overview. This is only displayed to you in the back office; contacts will not see the name you have defined.
• Subject: This will be displayed to your contacts as the subject of your message when it is sent.
• Sender name: This will be displayed to your contacts as the sender name when you send your message.
• Sender e-Mail: This will be displayed to contacts as the sender email address when your message is sent. You can only use domains that have already been verified in the Space.
• Assign to group(s): Here you can select the groups you have previously defined from the drop-down menu to which you want to send this message.

Once you have defined the settings and saved them with “Add message”, the message will be listed in the overview.

Copy message

If you want to copy a message, select “Copy message” from the drop-down menu of the three-dot menu of the message.

In the "Name" field in the pop-up window that opens, enter a suitable name for your new message and select all the groups that should receive the new message from the "Assign to group(s)" drop-down menu.

Click on the “Submit” button to copy the message.