We are very happy that you have chosen to use evenito. In this article, we would like to provide you information on the preparation and follow-up phase of your training and support your onboarding process in the best possible way.
In this article
Before the training
After our sales colleagues have already picked up the Customer Success team for your event, we would like to schedule a 15 minute call with you in the first step, in which we briefly discuss your requirements again and compare the information available so far.
In the second step, we would like to plan the setup and onboarding with you. The training will take approx. 1.5 - 2 hours. We are happy to find a date together in our preliminary meeting.
In this article you will find more information on how an implementation at evenito works.
Please send us the following basic information for the setup in advance:
- Event name & time period
- Colours (as HEX-Code)
- Logo (as .svg, .png and/or .jpg)
- Header image (as .png or .jpg)
You can find more information about the image sizes HERE.
- E-Mail domain, i.e. the e-mail address under which your e-mails should be sent from evenito in the future.
- Landingpage domain, i.e. the default domain under which your events should be published.
You can also find more information about the domains in the following articles:
After the training
We hope you enjoyed the training as much as we did. We are always happy to have an interactive exchange.
If you have any questions or open issues, please feel free to collect them so that we can discuss them directly in our Q&A call, which we usually schedule about 1 week after the training.
Please also find some additional information here:
Verification of an e-mail domain and the subdomain of a landingpage
Experience shows that the verification of the e-mail and the landing page domain often takes a little bit more time. You should not lose sight of this regarding to your planning and timeline.
You can also find more information in the articles below:
Generally, you are free to use the standard domain "evenito.site" for your event websites.
However, due to the ".site" ending, there is a possibility that messages containing a link to your event website with this standard domain will end up in the SPAM folder.
The reason for this is that ".site" domains are still "too new" for some e-mail clients and therefore they mark them SPAM.
For this reason, we strongly recommend verifying your own customised or organisation specific domain.
Access data to evenito
We will be happy to create you as an user in evenito during the training. This will automatically trigger a message to your personal e-mail address to set a password. To be on the safe side, please also check your SPAM folder.
Then open this mail and define your password. Now use this data on app.evenito.com to log in to the tool.
You would like to add more evenito users to your organisation? Then follow this article.
One of your users did not receive the access data message or did not click on the link in the activation e-mail within 72 hours and was therefore unable to set a password? Then follow the procedure described in this section.
All functions of the evenito software are described on our knowledge database. We maintain these articles intensively so that the information is always up to date. Simply use the search field and enter your question or a keyword.
You can't find the answer to your question in the knowledge database? Then you can fill out our contact form on this page. To do so, click on "Submit request" in the top right-hand corner. This will open a form in which you can enter all the relevant information about your enquiry.
You can also find more information about our support HERE.
Please also subscribe to our status page to always be informed about maintenance work or possible system sided irregularities.
Release News & digital Coffee Break
You can find the latest features in our tool in the Release News (please log in with your evenito access data). As a new user, you will automatically be added to the mailing list. This means you will always be kept up to date. If you no longer wish to receive the Release Notes, you can simply click on "unsubscribe".
In addition, we present our latest features once a month in our Coffee Break. You can register for the short webinar HERE. There is also always room for general questions here.
Is evenito a full service agency?
evenito is not a full service event agency, but a SaaS company (Software as a Service company).
The product and the associated service of evenito is the browser based software for the organisation and implementation of events. For this purpose, the users of a company are supported fundamentally during the onboarding process and selectively via support requests. With the provision of a constantly updated knowledge database, the aim of evenito is to train users to use the software independently.
Would you like a 1to1 setup and event support and/or assistance in setting up and running your (online) event? Then contact our sales team so that we can offer you the services of one of our partner agencies. They offer services customised to your individual needs - from consulting to live support during the event.
We wish you a happy testing and lots of fun during your set up. If you have any questions that you cannot answer yourself with the help of the knowledge database, we will of course be happy to help you. 🚀